Frequently Asked Questions

You must be at least 18 years old to register — or the higher minimum age required by the operator's licence jurisdiction or applicable local law. 7h88 verifies age as part of its KYC process. Accounts found to belong to underage individuals are closed immediately and all deposits are handled in line with applicable regulatory requirements.

No. Each person is permitted exactly one account on 7h88. Operating multiple accounts — whether in your own name or through a third party — is a breach of the Terms and Conditions and will result in the suspension of all associated accounts. If you have accidentally created a duplicate account, contact support immediately.

7h88 requires a government-issued photo ID to verify your identity. For Pakistani users, a valid CNIC (Computerised National Identity Card) is the standard document. A passport or driver's licence is also accepted. Proof of address — such as a utility bill or bank statement dated within the last three months — may also be requested before withdrawals are processed.

On the login page, click 'Forgot Password' and enter the email address linked to your account. You will receive a password-reset link within a few minutes. If the email does not arrive, check your spam folder. For further assistance, contact the 7h88 support team via live chat or email at [email protected].

The 7h88 Platform is accessible via any internet-connected device. Users across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — can register and use the Platform subject to their local internet conditions. However, users are solely responsible for ensuring that their use of 7h88 complies with applicable local laws. 7h88 does not claim government authorisation in Pakistan.

Minimum deposit amounts are specified on the Platform's deposit page and may vary by payment method. Figures are displayed in Pakistani Rupees (PKR). Please log in and check the current deposit page for up-to-date minimums, as these are set by the operator and can change.

The Platform provides information about payment channels familiar to Pakistani users, including references to mobile wallets and bank transfers. Payment providers such as Easypaisa, JazzCash and Raast, and bank channels associated with HBL, UBL, Meezan Bank and Bank Alfalah may be referenced as familiar local context.

These are informational references only — they do not imply that those providers endorse gambling or that all channels are currently available. Always confirm active deposit options with support.

Withdrawal processing times vary by payment method and depend on KYC clearance. Indicative timelines are displayed on the withdrawal page at the time of requesting. KYC verification must be completed before any withdrawal is authorised. If your withdrawal has not arrived within the stated timeframe, contact the 7h88 support team with your transaction reference number.

7h88 does not typically charge fees on standard deposits or withdrawals, but third-party payment intermediaries may apply their own charges outside of our control. Currency conversion fees, where applicable, are the responsibility of the user. Always review the current fee information on the deposit and withdrawal pages before transacting.

Withdrawals may be held pending completion of KYC verification, an AML review, or because an active bonus wagering requirement has not yet been met. If your withdrawal is on hold, you will typically receive a notification from 7h88 explaining the reason. Contact support via live chat or email at [email protected] for a status update and to provide any required documentation promptly.

Withdrawals are generally returned to the same payment channel used for the original deposit, which is a standard anti-money-laundering requirement. If you need to use an alternative method — for example, if the original channel is no longer accessible — contact the support team. Additional verification documents may be required before an alternative withdrawal route is approved.

7h88 offers betting markets across a wide range of sports. Cricket is a core focus — covering Pakistan domestic fixtures, PSL matches, ICC tournaments including the T20 World Cup and bilateral series. Football, UFC, tennis, basketball and esports are also available. Live in-play betting is offered across major events, letting you place bets as the action unfolds.

In-play betting allows you to place bets on events that are already in progress, with odds updating in real time to reflect the current state of play. For example, during a PSL match you could bet on the next wicket, total runs in an over or the match winner as overs progress.

Odds move rapidly — a bet is only confirmed once you receive a unique bet reference number. The Platform may suspend markets briefly around key moments such as wickets, boundaries or video reviews.

The 7h88 casino library includes live dealer games — baccarat, roulette, blackjack and game shows streamed from professional studios — alongside a slot-game collection from leading game providers and classic table games. Live casino tables are available 24 hours a day. The Platform is optimised for mobile browsers, so the full game library is accessible on Android and iOS devices without an additional app download.

Slot and RNG table game outcomes are determined by certified Random Number Generator (RNG) systems supplied by the game providers integrated into the Platform. Live casino outcomes are determined by physical game elements — cards, roulette wheels — operated by live dealers in a studio environment. The operator does not guarantee any particular outcome and makes no representation beyond the technical standards of its game-supply partners.

The 7h88 Platform is designed with a mobile-first approach and is fully accessible through the browser on your smartphone or tablet — no separate app download is required to access betting markets, live casino or account management. The mobile site is optimised for performance on common Android and iOS devices used across Pakistan.

Welcome bonuses at 7h88 are offered to newly registered users who meet qualifying deposit conditions. Each bonus has a specific wagering requirement — the number of times the bonus (or deposit plus bonus) must be staked before winnings become withdrawable. Full terms, including minimum deposit thresholds, eligible games, time limits and any maximum bet restrictions, are displayed with each active offer. Always read the bonus terms before claiming.

A wagering requirement is the number of times a bonus amount must be bet before any winnings derived from it can be withdrawn. For example, if a PKR 1,000 bonus carries a 30× wagering requirement, you must place PKR 30,000 in qualifying wagers before withdrawal is available. This figure is illustrative — actual requirements are stated on each individual offer page.

Whether multiple bonuses can be held simultaneously depends on the specific terms attached to each offer. Most promotions on 7h88 cannot be stacked unless explicitly stated otherwise. Only one welcome bonus is available per user. Check the terms of each active promotion before claiming, or contact support to confirm eligibility if you are currently participating in another offer.

If the wagering requirement is not completed within the bonus validity period specified in the offer terms, the bonus funds and any associated winnings generated from those bonus funds are typically forfeited. Real-money deposits that are separate from the bonus are not affected. Always note the expiry date of an active bonus and ensure your play meets the qualifying conditions within that window.

Log in to your account and navigate to the Responsible Gambling section of your account dashboard. From there you can set daily, weekly or monthly deposit limits and loss limits. Reductions to existing limits take effect immediately. Increases to limits involve a mandatory delay to protect against impulsive decisions. If you need help locating these controls, contact the 7h88 support team. More detail is on our Responsible Gambling page.

Self-exclusion fully blocks your 7h88 account for a minimum period of 6 months, up to 5 years or permanently. It is activated without any cooling-off delay — once requested, the restriction applies immediately. During the exclusion period, you cannot deposit, bet or access gaming features. The account cannot be reopened during the exclusion window. Self-exclusion is recommended for anyone experiencing difficulty controlling their gambling.

7h88 applies TLS/SSL encryption to all data transmitted between your device and Platform servers. Passwords are stored in hashed form and are never held in plain text. Access to personal data is restricted to authorised staff on a need-to-know basis. Full details of data-handling practices, retention periods and your rights are set out in the 7h88 Privacy Policy.

If you notice any account activity you did not authorise — such as an unrecognised login, an unexpected deposit or a withdrawal you did not request — contact the 7h88 support team immediately via live chat or email at [email protected]. Change your password without delay.

Never share your login credentials with anyone, and be alert to phishing messages that impersonate 7h88. Our team will never ask for your full password via email, chat or any other channel.